0700 434 7754
wecare@heirslifeassurance.com
09122222200
USSD User Experience Survey
Dear Esteemed Customer, thank you for choosing to be protected by Heirs General. We appreciate you taking out time to participate in our Customer Experience Effort Survey. Your feedback on your last claims experience is important to help us serve you better. By filling out this form, you consent to have your feedback, including your name, published across our public channels.
1. Full Name: (*)
2. Phone Number: (*)
3. On a scale of 1 to 7. Please rate how easy it was for you to use the USSD platform. (Where 1 means extremely difficult and 7 means very easy). (*)
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4. On a scale of 1 – 7, Please rate how satisfied are you with the USSD services offered. (Where 1 means not satisfied and 7 means very satisfied). (*)
5. On a scale of 1-5, please rate how using the USSD channel saves you time compared to visiting a branch or calling. (Where 1 means not time saving and 5 means very time saving). (*)
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