CUSTOMER SATISFACTION SURVEY
Dear Esteemed Customer, we appreciate you taking out time to participate in our Customer Satisfaction Survey. Your feedback would go a long way in helping us identify improvement areas to serve you better. By filling out this form, you consent to have your feedback, including your name, published across our public channels
1. Please fill your Fullname: (*)
2. Your Email Address: (*)
3. Your Phone Number: (*)
4. Which of our products do you own?: Triple PayHeirs SaveHeirs Save ExtraMy HeirsMy Heirs PlusSalary Plan PlusEntrepreneur PlanCouple PlanTerm LifeAnnuityWhole LifeCredit LifeMortgage ProtectionSurgery CareSmart School PlanHeirs Endowment PlanHeirs Hospital CashNone
5. On a scale of 1 to 5, how satisfied are you with the product?
1 Extremely Dissatisfied
2 Dissatisfied
3 Neither Satisfied/Dissatisfied
4 Satisfied
5 Extremely Satisfied
6. Please give reasons behind your rating:
7. Which of our engagement channels have you interacted with? (*) Social MediaMobile AppAgentsPrinceContact CenterBranchWhatsAppUSSDSales Relationship ManagerCustomer Service Agents
8. On a scale of 1-5, how satisfied are you interacting with our channel(s)? (*)
9. Please share feedback on the experience behind your rating: (*)
10. What can we do to improve our service to you? (*)
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