CSAT Digital Form – HLA_Corporate

SATISFACTION SURVEY

Dear Esteemed Customer, we appreciate you taking out time to participate in our Customer Satisfaction Survey. Your feedback would go a long way in helping us identify improvement areas to serve you better.
By filling out this form, you consent to have your feedback, including your name, published across our public channels

1. Enter the Organization/Company name: (*)

2. Enter the contact person's email address: (*)

3. Enter the contact person's phone number: (*)

4. Which of our products do you own?: (*)
Triple PayHeirs SaveHeirs Save ExtraMy HeirsMy Heirs PlusSalary Plan PlusEntrepreneur PlanCouple PlanTerm LifeAnnuityWhole LifeCredit LifeMortgage ProtectionSurgery CareSmart School PlanHeirs Endowment PlanHeirs Hospital CashNone

5. On a scale of 1 to 5, how satisfied are you with the insurance plan(s)? (*)

1 Extremely Dissatisfied

2 Dissatisfied

3 Neither Satisfied/Dissatisfied

4 Satisfied

5 Extremely Satisfied

6. How do we tailor our insurance plans to suit your company’s needs? (*)

7. Which method of contacting us do you prefer, and which method have you used previously? (*)
Account Relationship ManagerExecutive ManagerBrokerPartnership PortalPhoneEmailLetter (Post)AgentsDigital Portal

8. On a scale of 1-5, how easy is it to do business with Heirs Insurance? (*)

1 Extremely Dissatisfied

2 Dissatisfied

3 Neither Satisfied/Dissatisfied

4 Satisfied

5 Extremely Satisfied

9. Please share reason behind this rating: (*)

10. On a scale of 1-5, how would you rate your experience with us based on this interaction? (*)

1 Extremely Dissatisfied

2 Dissatisfied

3 Neither Satisfied/Dissatisfied

4 Satisfied

5 Extremely Satisfied

11. Please share feedback on the experience behind your rating: (*)

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