CUSTOMER SATISFACTION SURVEY
Dear Esteemed Customer, we appreciate you taking out time to participate in our Customer Satisfaction Survey. Your feedback would go a long way in helping us identify improvement areas to serve you better. By filling out this form, you consent to have your feedback, including your name, published across our public channels
1. Please fill your Fullname: (*)
2. Your Email Address: (*)
3. Your Phone Number: (*)
4. Which of our products do you own?: Comprehensive MotorHer MotorThird PartyTenant ProtectionTravel InsuranceBikers InsuranceBurglary InsurancePersonal AccidentHomeowners InsuranceGoods In TransitFire and Special PerilShop InsuranceNone
5. On a scale of 1 to 5, how satisfied are you with the product?
1 Extremely Dissatisfied
2 Dissatisfied
3 Neither Satisfied/Dissatisfied
4 Satisfied
5 Extremely Satisfied
6. Please give reasons behind your rating:
7. Which of our engagement channels have you interacted with? (*) Social MediaMobile AppAgentsPrinceContact CenterBranchWhatsAppUSSDSales Relationship ManagerCustomer Service Agents
8. On a scale of 1-5, how satisfied are you interacting with our channel(s)? (*)
2Dissatisfied
4Satisfied
5Extremely Satisfied
9. Please share feedback on the experience behind your rating: (*)
10. What can we do to improve our service to you? (*)
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