BRANCH EXPERIENCE SURVEY
Dear Esteemed Customer, we appreciate you taking out time to participate in our Customer Experience Survey. Your feedback would go a long way in helping us identify improvement areas to serve you better. By filling out this form, you consent to have your feedback, including your name, published across our public channels. Please complete the following.
1. Fullname: (*)
2. Email Address: (*)
3. Phone Number: (*)
4. Select Location: (*) Lagos - Heirs Towers, VILagos-Allen-HLA Retail OutletLagos-Yaba-HLA Retail OutletLagos-Olowu-HGILagos - Ikorodu-HLAAsokoro, Abuja - HLA & HGIMakurdi- HLA Retail OutletOsogbo - HLA & HGI Retail OutletAkure - HLA Retail OutletIbadan - HLA Retail OutletBenin - HLA Retail OutletAuchi - HLA Retail OutletDelta - HLA Retail OutletTrans Amadi, Port Harcourt - Branch Office for HGI & HLAAzikwe Rd., Port Harcourt - HLA Retail OutletCalabar - HLA Retail OutletOwerri- HLA Retail OutletAba- HLA Retail OutletOnitsha - HLA Retail OutletEnugu - HLA Retail Outlet
5. On a scale of 1 -7, rate how easy it was for you to get a resolution to your enquiry/requests: (*)
1
2
3
4
5
6
7
6. Please share feedback on the experience behind your rating: (*)
7. On a scale of 1 to 5, how satisfied were you with your overall experience at our branch? (*)
1 Extremely Dissatisfied
2 Dissatisfied
3 Neither Satisfied/Dissatisfied
4 Satisfied
5 Extremely Satisfied
8. Please share feedback on the experience behind your rating: (*)
9. Kindly recommend how we can improve your branch experience?
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